Cookie Policy
Last updated: June 13, 2025
This Cookie Policy explains how Ophyx uses cookies and similar tracking technologies on our AI-powered test automation platform. By using our service, you consent to our use of cookies as described in this policy.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember information about your visit, such as your preferred settings and login status, which can make your next visit easier and the site more useful to you.
Session vs Persistent Cookies
- Session cookies: Temporary cookies that are deleted when you close your browser
- Persistent cookies: Remain on your device for a set period or until manually deleted
First-Party vs Third-Party
- First-party cookies: Set directly by Ophyx for our platform functionality
- Third-party cookies: Set by external services like Google Analytics
Cookies cannot access other data on your computer or device, and they cannot carry viruses or malware. We use cookies to enhance your user experience, analyze platform usage, and provide personalized features.
2. Types of Cookies We Use
We use different types of cookies for various purposes to ensure our AI-powered testing platform works optimally and provides you with the best possible experience:
2.1 Essential Cookies (Always Active)
These cookies are necessary for our platform to function properly. They cannot be disabled as they are essential for providing our service.
| Cookie Name | Purpose | Duration |
|---|---|---|
| sessionid | User authentication and session management | Session |
| csrftoken | Security protection against cross-site request forgery | 1 year |
| django_language | Remember your preferred language setting | Session |
| ophyx_preferences | Store UI preferences and dashboard layout | 6 months |
2.2 Analytics Cookies (Optional)
These cookies help us understand how users interact with our platform, allowing us to improve our service. You can opt out of these cookies.
Google Analytics
| Cookie | Purpose | Duration |
|---|---|---|
| _ga | Distinguish unique users and sessions | 2 years |
| _ga_* | Store and count pageviews for specific property | 2 years |
| _gid | Distinguish unique users (short-term) | 24 hours |
| _gat | Throttle request rate to prevent spam | 1 minute |
Data collected: Anonymized usage statistics, page views, session duration, traffic sources, and basic demographic information.
2.3 Functional Cookies (Optional)
These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.
| Cookie Name | Purpose | Duration |
|---|---|---|
| ophyx_theme | Remember dark/light mode preference | 1 year |
| dashboard_layout | Save your custom dashboard configuration | 6 months |
| test_filters | Remember your test filtering preferences | 3 months |
| notification_settings | Store your notification preferences | 1 year |
2.4 Third-Party Service Cookies
These cookies are set by third-party services we integrate with to provide enhanced functionality.
Tawk.to (Customer Support Chat)
- Purpose: Enable live chat functionality and remember chat preferences
- Cookies: TawkConnectionTime, Tawk_*, __tawkuuid
- Duration: 6 months to 1 year
- Data: Chat session information, visitor ID, conversation history
Konnect Tunisia (Payment Processing)
- Purpose: Secure payment processing and fraud prevention
- Cookies: konnect_session, payment_token
- Duration: Session cookies only
- Data: Payment session security tokens (no card data stored)
3. How We Use Cookies
We use cookies for various legitimate purposes to enhance your experience with our AI-powered testing platform:
Authentication & Security
- Keep you logged in across sessions
- Protect against security threats (CSRF attacks)
- Verify your identity for sensitive actions
- Enable secure access to your test data
Personalization
- Remember your dashboard layout preferences
- Save your preferred theme (dark/light mode)
- Store custom filter settings for tests
- Maintain your language and timezone settings
Analytics & Improvement
- Understand how users navigate our platform
- Identify popular features and pain points
- Measure platform performance and reliability
- Optimize user interface and workflows
Performance Optimization
- Load balance traffic across servers
- Cache frequently accessed data
- Reduce page load times
- Optimize resource delivery
Customer Support
- Enable live chat functionality
- Remember your support preferences
- Maintain conversation context
- Provide personalized assistance
Fraud Prevention
- Detect suspicious login attempts
- Prevent automated abuse
- Secure payment transactions
- Monitor for unusual activity patterns
4. Managing Your Cookie Preferences
You have several options to control how cookies are used on our platform. We respect your privacy choices and provide multiple ways to manage your cookie preferences:
4.1 Ophyx Platform Controls
We provide granular cookie controls directly within our platform:
Cookie Consent Banner
- • Appears on your first visit
- • Allows granular acceptance/rejection
- • Can be customized for different cookie types
- • Remember your choices for future visits
Account Settings
- • Access cookie preferences in your dashboard
- • Toggle analytics cookies on/off
- • Manage functional cookie settings
- • View detailed cookie information
4.2 Browser-Level Controls
Most web browsers allow you to control cookies through their settings:
Common Browser Options
- • Block all cookies
- • Block third-party cookies only
- • Delete existing cookies
- • Set notifications when cookies are placed
- • Browse in private/incognito mode
Popular Browser Settings
- • Chrome: Settings > Privacy > Cookies
- • Firefox: Options > Privacy & Security
- • Safari: Preferences > Privacy
- • Edge: Settings > Site Permissions
Important: Blocking all cookies may affect the functionality of our platform. Essential cookies are necessary for basic operations like login and security.
4.3 Third-Party Opt-Out Tools
You can opt out of specific third-party tracking services:
Google Analytics Opt-Out
Google provides a browser add-on to prevent your data from being used by Google Analytics:
Download Google Analytics Opt-out Add-onIndustry Opt-Out Tools
5. Impact of Disabling Cookies
While we respect your choice to disable cookies, please be aware that this may affect your experience with our platform:
Essential Cookies Disabled
If you disable essential cookies, you may experience:
- • Inability to log into your account
- • Loss of session data and progress
- • Security vulnerabilities and protection issues
- • Inability to save preferences or settings
- • Complete loss of platform functionality
Analytics Cookies Disabled
Disabling analytics cookies will:
- • Prevent us from understanding usage patterns
- • Limit our ability to improve the platform
- • Reduce our capacity to optimize performance
- • Impact our ability to provide better features
- • Your experience will remain fully functional
Functional Cookies Disabled
Without functional cookies, you may lose:
- • Custom dashboard layouts and preferences
- • Saved filter settings and view options
- • Theme preferences (dark/light mode)
- • Language and timezone settings
- • Personalized user experience features
Third-Party Cookies Disabled
Blocking third-party cookies may affect:
- • Live chat support functionality
- • Payment processing workflows
- • Integration with external services
- • Social media sharing features
- • Enhanced security monitoring
Recommendation
For the best experience with Ophyx, we recommend allowing essential and functional cookies while making a personal choice about analytics cookies based on your privacy preferences. You can always adjust these settings later through your account dashboard.
6. Cookie Retention and Deletion
Different types of cookies are retained for different periods based on their purpose and legal requirements:
| Cookie Category | Retention Period | Deletion Method |
|---|---|---|
| Session Cookies | Until browser session ends | Automatically deleted when browser closes |
| Authentication Cookies | Up to 30 days or logout | Deleted on logout or manual browser clearing |
| Preference Cookies | 6 months to 1 year | Automatic expiration or manual deletion |
| Analytics Cookies | Up to 26 months (Google Analytics) | Automatic expiration, opt-out, or browser clearing |
| Third-Party Cookies | Varies by service provider | Controlled by respective third-party policies |
How to Delete Cookies
- • Use your browser's "Clear browsing data" function
- • Delete cookies through browser settings
- • Use our platform's cookie reset option
- • Log out to clear session cookies
Automatic Cleanup
- • Expired cookies are automatically removed
- • We regularly audit and clean unnecessary cookies
- • Session data is purged after inactivity
- • Analytics data follows retention schedules
7. Cookie Security and Privacy
We implement robust security measures to protect cookie data and ensure your privacy:
Security Measures
- • Secure flag set for HTTPS-only transmission
- • HttpOnly flag prevents JavaScript access to sensitive cookies
- • SameSite attribute protects against CSRF attacks
- • Regular security audits and vulnerability assessments
- • Encryption of sensitive cookie data
Privacy Protection
- • No personal information stored in non-essential cookies
- • Analytics data is anonymized and aggregated
- • IP addresses are masked in analytics cookies
- • Consent is required for non-essential cookies
- • Data minimization principles applied
What We Don't Do
- • We don't sell cookie data to third parties
- • We don't use cookies for unauthorized tracking
- • We don't store sensitive personal information in cookies
- • We don't share cookie data except as disclosed
- • We don't use cookies for discriminatory purposes
Compliance Standards
- • GDPR compliance for EU users
- • Tunisian data protection law compliance
- • International privacy framework alignment
- • Regular compliance audits and updates
- • Transparent data processing practices
8. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. Here's how we handle policy updates:
When We Update
- • Introduction of new cookie types
- • Changes in third-party services
- • Updates to retention periods
- • New legal or regulatory requirements
- • Technology improvements or changes
How We Notify You
- • Email notification for significant changes
- • Platform notification banner
- • Updated "Last modified" date
- • Prominent notice in your dashboard
- • Option to review and accept new terms
Your Continued Use: By continuing to use our platform after cookie policy changes take effect, you agree to the updated policy. You can always adjust your cookie preferences or contact us with questions.
9. Contact Information
If you have questions about this Cookie Policy, our use of cookies, or wish to exercise your rights:
Contact Details
Email: [email protected]
Subject Line: "Cookie Policy Inquiry"
Address: Cité les pins, Rue de la fleur d'érable, Tunis 1053, Tunisia
Response Time: Within 48 hours for cookie-related inquiries
What to Include
- • Your account email address
- • Specific cookie-related question or concern
- • Browser and device information (if relevant)
- • Preferred method of response
- • Any relevant screenshots or examples
Cookie Policy Summary
What You Should Know:
- • We use cookies to enhance your experience
- • Essential cookies are necessary for basic functionality
- • You can control non-essential cookies
- • We respect your privacy choices
- • Analytics help us improve our platform
Your Rights:
- • Accept or reject non-essential cookies
- • Change your preferences at any time
- • Delete cookies through browser settings
- • Opt out of third-party tracking
- • Contact us with questions or concerns
Thank you for taking the time to understand our cookie practices. We're committed to transparency and giving you control over your data.